FAQ
Photos Download individual photos: Click or tap the photo you want to download. A pop-up will open with the photo and options to Share, Favorite, o...
Wed, 24 Nov, 2021 at 2:49 PM
We want you to enjoy your photos and relive your travels, that is why we host photos for at least 1 year. Your photos are also hosted in a private gallery t...
Mon, 11 May, 2020 at 4:20 PM
If you received the wrong photos, don't worry. We are here to help! First, please check your email for any additional emails with photo links from...
Sat, 10 Dec, 2022 at 10:12 AM
Follow the Instructions below to learn how to download your photos to your Chromebook computer! 1. After opening the email from your tour provider, clic...
Wed, 24 Nov, 2021 at 10:44 AM
Follow the Instructions below to learn how to download your videos to your Windows computer! 1. After opening the email from your tour provider, click ...
Tue, 30 Nov, 2021 at 10:13 AM
Please Note: With the newest iOS Update (13.1) - Safari will allow iOS Users to Download Zip Files and Videos. Please follow the below instructions if you a...
Tue, 30 Nov, 2021 at 11:56 AM
Follow the Instructions below to learn how to download your photos to your Windows computer! There is also a video with these steps provided at the bottom o...
Tue, 30 Nov, 2021 at 10:12 AM
If you paid for your photos or videos in-store, and you are still waiting for an email from your tour operator to arrive, we can help you out. First,...
Tue, 30 Nov, 2021 at 2:00 PM
Some older computers may not have a video player installed. If your downloaded video does not automatically play when you open it, you'll need to insta...
Tue, 30 Nov, 2021 at 1:44 PM
PicThrive partners with tourism companies to manage their photo systems. To help them, we email you links to your photos hosted on our cloud platform, so th...
Fri, 5 May, 2017 at 2:34 PM