If you find yourself at the checkout, and it asking for you to pay, when you already paid in-store, there are a few things you should check.


  1. What value does your Gift Card have?
    • You'll be able to see the value of your Gift Card at the top of each page. It'll show in a box with a two red lines near the top of the page.
    • Do you have more photos or videos than it allows?
      • Remove any extra photos to avoid paying extra. If you want the additional photos checkout and an additional charge will apply.
    • Is it for photos only? Do you have a video selected, while your Gift Card is only for photos?
      • Remove the extra video from your cart to avoid paying extra. If you would like the video, checkout and an additional charge will apply.
  2. Is your Gift Card attach to the wrong album?
    • Some Gift Cards are locked to particular albums and can only be redeemed there. You will be notified if you try to navigate away from an album that has a locked Gift Card. At the top of each page, it will also indicate if the Gift Card is applicable to the current album.
    • Did you receive a Gift Card for the wrong album? Did it prompt you warning about the Gift Card being locked?
      • Please contact us and we will fix the problem. Contact Us.
  3. Have you already used your Gift Card?
    • If your Gift Card has already been used, it cannot be used again. Please check your email for a Photo or Video Purchase email.
    • Can't find the email? Please contact us and we will fix the problem. Contact Us.
  4. Still not sure whats wrong?
    • Please contact us and we will fix the problem. Contact Us.