Online Store

What do I receive with my purchase?
You get an online gallery that you can instantly view and share right away from your phone or computer. You will be able to do anything with your digital p...
Mon, 17 Sep, 2018 at 4:10 AM
How long does my purchase last for?
Your digital purchase and custom gallery will stay up indefinitely, so you will never lose the photos and videos that captured your experience. 
Tue, 4 Sep, 2018 at 1:31 PM
How do I redeem my gift card
When you purchase a select number of photos a gift card will be applied to your account. You will receive an email with a link to the online store where you...
Thu, 30 Aug, 2018 at 1:03 PM
Why am I being asked to pay? I've already paid in-store!
If you've purchased in-store, but the Online Store checkout is asking you to pay for your media again, there are a few things you should double chec...
Mon, 17 Sep, 2018 at 4:12 AM
How to redeem my unlimited gift card
An unlimited gift card is applied to an account when the full album is purchased. Your tour operator will send you an email with the link to their online st...
Sun, 20 Aug, 2017 at 9:40 AM
My photos still aren't ready!
Sometimes, it could be as simple as your photos are still uploading to a private gallery in the cloud. We would recommend waiting a couple hours as internet...
Tue, 4 Sep, 2018 at 2:15 PM
How to navigate the Online Store
Need help navigating the online store? Follow the visual walk-through below to learn how to use the online store. 1. The Online Store is organized by...
Mon, 10 Jul, 2017 at 5:55 PM
Why do some items show as $0?
If you have already purchased photos or videos onsite, or in-store they will appear here as $0. The Gift Card you received automatically removes the amount ...
Mon, 17 Sep, 2018 at 4:11 AM
I changed my mind, I want Photos instead of Videos!
Reach out to our support team, they will be happy to help! helpguest@picthrive.com 
Mon, 17 Sep, 2018 at 4:12 AM
How can I talk to someone about purchasing photos/videos?
Reach out to us! helpguest@picthrive.com
Tue, 4 Sep, 2018 at 1:32 PM