If you need help with downloading your videos onto your computer, here is a simple step by step guide:

In your galley view your photos and videos, share them to social media or scroll down to download them onto your computer.

Click on the "Download All Photos & Videos" button at the bottom of the page. The text on the button may also say "Download All Photos" Or "Download All Videos"

Your download will start to be prepared. Photos will be Zipped and Videos will be available as links. Please wait while the downloads are prepared.

Once it is ready, the text will update to "Its ready!". Photos can be downloaded by clicking "Click Save Photos". Videos can be downloaded in the Video Section. Simply right click, and hit "Save As" on the Video you wish to download.

Your photos will begin to download onto your computer. You will be able to see a pop-up with the progress of your download onto your drive. Wait until the download is complete, then click on the downloaded file to open the zip file. 

You will be able to see your photos downloaded onto your computer as a zip file. A zip file is a single file where multiple photos are compressed to make it quicker and easier to access the photos from any device. 

To extract your photos, simply select all then drag and drop them onto your desktop or into the file you want to store them in. 

Enjoy your memories!