FAQ

How long do my pictures stay up?
We want you to enjoy your photos and relive your travels, that is why we host photos indefinitely. Your photos are also hosted in a private gallery that onl...
Wed, 21 Oct, 2015 at 7:05 PM
I got the wrong photos!
If you received the wrong photos, don't worry. Please contact us right away and we will get them for you. Click here to contact us Please prov...
Fri, 5 May, 2017 at 11:08 AM
How do I download all my photos and videos?
Photos Download individual photos:  Tap or click on your picture of choice. A new page will open. Click on the download link below the image to down...
Tue, 4 Sep, 2018 at 2:40 PM
How do I download my Videos onto my computer? (Chromebook and Microsoft)
If you need help with downloading your videos onto your computer, here is a simple step by step guide: In your galley view your photos and videos, share...
Tue, 4 Sep, 2018 at 2:34 PM
How do I download all of my Photos onto my computer (Chromebook or Microsoft)
If you need help with downloading your videos onto your computer, here is a simple step by step guide: In your galley view your photos and videos, share...
Tue, 4 Sep, 2018 at 2:27 PM
How do I download my photos and videos on my Apple Device? (iPhone and iPad)
Please follow the instructions below. Note some people may have difficulties downloading and unzipping the files due to restrictions set by Apple. As a res...
Tue, 4 Sep, 2018 at 2:35 PM
How do I download all my Photos on a Windows computer?
Follow the Instructions below to learn how to download your photos onto your Windows computer! 1. After opening the email and clicking the link, you wil...
Wed, 9 Aug, 2017 at 7:24 PM
Where are my photos/videos?
If you paid for your photos or videos in-store and you are still waiting for an email to arrive, we can help you out. Have You Checked... 1) All you...
Thu, 30 Aug, 2018 at 12:56 PM
How do I view my video?
Some older computers don't have a video downloader. If your downloaded video does not automatically play when opened, you will need to install a vide...
Fri, 5 May, 2017 at 11:30 AM
Why are my photos being emailed from a PicThrive domain?
PicThrive partners with tourism companies to manage their photo systems. To help them, we email you links to your photos hosted on our cloud platform, so th...
Fri, 5 May, 2017 at 11:34 AM