FAQ

How do I download all my photos and videos?
Photos Download individual photos:  Tap or click on your picture of choice. A new page will open. Click on the download link below the imag...
Fri, 30 Jul, 2021 at 10:56 AM
How long do my pictures stay up?
We want you to enjoy your photos and relive your travels, that is why we host photos for at least 1 year. Your photos are also hosted in a private gallery t...
Mon, 11 May, 2020 at 4:20 PM
I got the wrong photos!
If you received the wrong photos, don't worry. We are here to help. First please check your email for any additional links. Occasionally an opera...
Wed, 23 Jun, 2021 at 9:51 AM
How do I download all of my Photos onto my computer (Chromebook or Microsoft)
If you need help with downloading your videos onto your computer, here is a simple step by step guide: In your galley view your photos and videos, share...
Tue, 18 May, 2021 at 3:39 PM
How do I download my photos and videos on my Apple Device? (iPhone and iPad)
Please Note: With the newest iOS Update (13.1) - Safari will allow iOS Users to Download Zip Files and Videos. Please follow the below instructions if you a...
Sat, 2 Nov, 2019 at 5:17 PM
How do I download all my Photos on a Windows computer?
Follow the Instructions below to learn how to download your photos onto your Windows computer! 1. After opening the email and clicking the link, you wil...
Mon, 23 Aug, 2021 at 1:33 PM
Where are my photos/videos?
If you paid for your photos or videos in-store and you are still waiting for an email to arrive, we can help you out. Have You Checked... 1) All you...
Thu, 30 Aug, 2018 at 3:56 PM
How do I view my video?
Some older computers don't have a video downloader. If your downloaded video does not automatically play when opened, you will need to install a vide...
Fri, 5 May, 2017 at 2:30 PM
Why are my photos being emailed from a PicThrive domain?
PicThrive partners with tourism companies to manage their photo systems. To help them, we email you links to your photos hosted on our cloud platform, so th...
Fri, 5 May, 2017 at 2:34 PM
How do I get prints/photos mailed to me?
You can turn your photos into a gift at our Photo Store! To find the Photo Gift store, scroll to the bottom of your online gallery and click on "Visit ...
Mon, 8 May, 2017 at 8:10 PM