Please Note: With the newest iOS Update (13.1) - Safari will allow iOS Users to Download Zip Files and Videos. Please follow the below instructions if you are using iOS 13.1. or newer.


If you're unsure of your iOS Version, please check your Settings app and find the "About" option. Your "Software Version" will tell you if you're using 13.1 or earlier.


How to Download ALL PHOTOS & VIDEOS on iOS 13.1 or Later

Follow the Instructions below to learn how to download your photos to your Windows computer! 


1. After opening the email from your tour provider, tap View My Album in the email.


2. You will be redirected to your online gallery. Scroll to the bottom of the page to download your photos.



3. Tap Download All at the bottom of your gallery.


4. A new page will open for you to download your photos. Tap the link provided in the first step on the page. 


5. When you tap here to initiate the download, the next step will appear with a progress bar, which is tracking how long it'll take your browser to have your .ZIP file with all your photos ready to download. 


6. Click here to download your .ZIP file A third step will appear to let you know your .ZIP file is ready.


7. Tap Download when your internet browser opens a new page. .


8. In the upper right corner of the screen in your Safari browser is the Download Manager. Tap the icon to view your download's progress. 


9. In your Downloads, tap your .ZIP file to unzip it. 


10. When the new folder appears, tap it to view your photos. 


11. To move your photos to another folder on your Apple device, select some of your favorite photos or all of them. Tap Move to move them. 


Saving ALL PHOTOS on iOS 12.1 or Earlier

If you're using iOS 12.1 or earlier, please follow these instructions. 

  • Note: Some people may have difficulties downloading and unzipping the files. As a result, we recommend using a Mac, PC, or Android device to make downloading your photos easier.


1. After opening the email from your tour provider, tap View My Album in the email.



2. You will be redirected to your online gallery. Scroll to the bottom of the page to download your photos.



3. Tap Download All at the bottom of your gallery.


4. A new page will open for you to download your photos. Tap the link provided in the first step on the page. 


5. When you tap here to initiate the download, the next step appears with a progress bar, which is tracking how long it'll take your browser to have your .ZIP file with all your photos ready to download. 


6. Click here to download your .ZIP file A third step appears to let you know your .ZIP file is ready.



7. When your .ZIP file has started downloading, a fourth appears to let you know that you can open your .ZIP file with Finder or your File Explorer.


8.  A new page also opens in your browser. Tap Open in "Files" to launch the Files app. 

  • Please Note: Larger Zip files will take longer to open the below screen. You may see a white page with a small loading bar at the top.


9. Tap Add when your Files app opens.



10. The .ZIP file will appear. Tap Preview Content to open your photos. 


11. When you view your photos, tap the Share icon. 


12. Tap Save Image to save your photo to your photo to your Apple device. 

\Please note: If you need more help with downloading your .ZIP file on your Apple Device, please click here to view How to Download and Open .ZIP files on the iPhone.



Saving a Single Photo

If you want to save a single photo from your gallery to your Apple Device, follow the steps below. 


1. Open your Gallery and select the photo you want to save. 


2. Tap the Download icon. 


3. A new page will open with instructions for downloading your photo. Lightly tap and hold the photo on the screen. 


4. Tap Save Image when the dialog box appears, and your photo will be saved to your Apple Device.



Saving Videos on iOS 12.1 or older


Unfortunately, Apple does not allow users to download or save Videos in older versions of iOS. If you are able to,  please update to iOS 13.1 to download videos. If you cannot update, there is no need to worry! Your digital gallery and videos will never be deleted or modified. You can share them from your phone, stream the original video or download them later on a Computer or updated Apple device.


iPhone/iPad (iOS Devices) : iOS does not allow videos to be downloaded from Safari or any other browse in iOS. We wish it wasn't that way, but Apple has made it impossible to download Videos from Safari. 

However, it is possible to use a Download Manager App to save your video. Eg. Download Manager (Unaffiliated). If you do not have a Download Manager, there is no need to worry. Your video is stored online and will not disappear or be deleted.

If you feel very adventurous you can also let Apple know you want to be able to download Videos from iOS Safari!