Download individual photos:  Tap or click on your picture of choice. A new page will open. Click on the download link below the image to download the full resolution image. It will open the full resolution image. Just long press or right click to save the image. On Safari or older browsers you will need to right click, and click Save Link.

Download all your photos: Go to the bottom of the gallery, below "Tap to view entire album", there is a big blue button that says, "DOWNLOAD PHOTOS". Tap or click this button and all your photos will automatically download in a zip file. Please note that downloading a zip file may not possible on mobile iOS Apple devices due to restrictions set by Apple. It is possible on all other devices including Mac, Android and Windows.

The photos are downloaded into one “Zip” file. Extracting the contents of this “Zip” file will provide you with your photos. Our system groups multiple photos into a single file, compressing it to make it quicker and easier for you to access from any device. 

We have comprised some helpful links to guide you in the process of opening the file and extracting your photos.

Mac - How to extract your photos

Double-click the zip file. Select "Open with Archive Utility" and click "OK" if prompted. Either way, the utility will open and decompress the zipped files. The files are placed in the same folder as the zip file.

Android - WinZip App

Please follow the link and download the WinZip app. Use the app to open the “Zip” file.

Windows - How to extract your photo

To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

Windows - XP or below

Download and install

Open the file with 7zip.

Drag and drop the files you want out.

Need more detailed steps for Photos?


Download individual videos: Tap or click on your video of choice. A new page will open. Click the download icon below the video preview. On Safari or older browsers you will need to right click, and click Save Link. Need help playing your downloaded video? See How do I view my video?

iOS: iOS does not allow videos to be downloaded from Safari. You will need to install and use a Download Manager to save your video. Eg. Download Manager (Unaffiliated). If you do not have a Download Manager no need to worry. Your video is stored online and will not disappear. So you can share your video now & download later from another device when you have more time. If you feel very adventurous you can also let Apple know you want to be able to download Videos from iOS Safari!

Need more detailed steps for Videos?